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Comcast Sued Over Video On Demand
By Tony Quesada -- South Florida Business Journal, 10/12/2007
Three Northeast Florida residents have sued Comcast Cable Holdings Inc., alleging breach of contract and deceptive trade practices related to the company's video-on-demand service.
Comcast has a little over a million customers in Broward and Miami-Dade counties and the Keys, and 600,000 customers in Palm Beach, St. Lucie and Martin counties.
The lawsuit, for which the plaintiffs are seeking class-action status, says video on demand is frequently unavailable and works improperly because Philadelphia-based Comcast (NASDAQ: CMCSA) lacks the technological infrastructure and ability to accommodate users' requests.
The lawsuit says Comcast failed to fulfill a promise to deliver a fully functional video-on-demand service in exchange for customers paying their digital cable bills. The lawsuit says outages are "so frequent, continuous, disruptive and lengthy" that customers often can't use video on demand for "a substantial period" each month. Outages are impossible to anticipate and happen at any time, including while watching on-demand programs.
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